Refund and Returns Policy

STAR LATTICE Return and Refund Policy

1. Overview

At STAR LATTICE, we are committed to providing high-quality automotive products. If you are not entirely satisfied with your purchase, our return and refund policy offers guidance on returning items.

2. Return and Exchange Conditions

  • Eligibility: Items must be unused, in their original packaging, and in the same condition as received. A receipt or proof of purchase is required.
  • Timeframe: Initiate a return or exchange within 30 calendar days from the date of receipt.

3. Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

4. Return Process

To initiate a return:

  1. Contact Us: Email our customer service at info@starlattice.shop with your order number and reason for return.
  2. Shipping Instructions: We will provide a return shipping address and instructions.
  3. Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.

5. Refunds

Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, a refund will be processed to your original method of payment within 7 business days.

6. Exchanges

We replace items only if they are defective or damaged. For exchanges of the same product, contact us at info@starlattice.shop.

7. Contact Information

For questions regarding returns or refunds, please contact us:

  • Email: info@starlattice.shop
  • Phone: (925) 577-4699
  • Address: 338 Rosemont Blvd, San Gabriel, CA 91775-2828, USA

Contact Us

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STAR LATTICE Auto Parts Store

Address: 338 ROSEMONT BLVD, SAN GABRIEL, CA 91775-2828, USA
Phone: (925) 577-4699
Email: info@starlattice.shop

Our team is ready to assist you with any questions or concerns you may have. Contact us today!