Refund and Returns Policy
STAR LATTICE Return and Refund Policy
1. Overview
At STAR LATTICE, we are committed to providing high-quality automotive products. If you are not entirely satisfied with your purchase, our return and refund policy offers guidance on returning items.
2. Return and Exchange Conditions
- Eligibility: Items must be unused, in their original packaging, and in the same condition as received. A receipt or proof of purchase is required.
- Timeframe: Initiate a return or exchange within 30 calendar days from the date of receipt.
3. Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Downloadable software products
- Health and personal care items
4. Return Process
To initiate a return:
- Contact Us: Email our customer service at info@starlattice.shop with your order number and reason for return.
- Shipping Instructions: We will provide a return shipping address and instructions.
- Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
5. Refunds
Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, a refund will be processed to your original method of payment within 7 business days.
6. Exchanges
We replace items only if they are defective or damaged. For exchanges of the same product, contact us at info@starlattice.shop.
7. Contact Information
For questions regarding returns or refunds, please contact us:
- Email: info@starlattice.shop
- Phone: (925) 577-4699
- Address: 338 Rosemont Blvd, San Gabriel, CA 91775-2828, USA